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While scaling is a viable approach to respond to growing demand, service providers in contact-intensive services (CIS) – such as education, healthcare and social services – struggle to innovate their offerings. The reason is that the scaling of CIS – unlike purely digital settings – has resource limitations. To help ease the situation, the purpose of this paper is to identify and describe the practices used in scaling CIS to support ICT-enabled service innovation.

The research draws on an in-depth analysis of three CIS to examine service innovation practices. The analysis informs model development for service scaling.

The analysis uncovers three practices for service scaling – service interaction analysis, service pivoting and service validation – and their related activities that are applied in a cyclic and iterative logic.

While the findings reveal that the scalability of CIS is limited and determined by the formative characteristic of personal interaction, this study and its findings describe how to leverage scalability in CIS.

The insights into the practices enable service providers of CIS to iteratively revise their service offerings and the logic of creating value with the service.

This research identifies and describes for the first time the practices for the scaling of CIS as an operationalisation of ICT-enabled service innovation.

In search for new ideas outside the firm's boundaries most companies choose to implement cooperation in the form of discrete projects, increasing the importance of project management. As research in this area so far mainly dealt with formalized instruments of process control, the purpose of this paper is to focus on personal aspects, particularly on the role of project leadership.

A sample of 84 biotechnological projects were analyzed. A standardized questionnaire was developed and sent out to research and development managers from the chemical, pharmaceutical and biotechnological industry. The level of analysis for the survey were single cooperative projects and basically regression statistics were employed.

It was found that the requirement for a stronger project leader is highly dependent on the degree of trust among team members and the administrative activity. In contrast, other factors, like the risk associated with a cooperative project, or the extent of upper management support are not significantly related to a stronger leader.

As only biotechnological projects were analyzed, other studies investigating the required project leadership style in other industries would be necessary to be able to generalize. Furthermore, there are several factors with a potential influence that could not be examined in this study.

The findings would suggest to companies involved in cooperative projects that more emphasis should be put on the human factors of project management and not only on efficient instruments.

This paper focuses on the required strength of a project leader and should thus be of interest to managers trying to set up effective cooperative projects.

Although the UN Sustainable Development Goals (SDGs) emphasize the importance of leaving no one behind, the opposite is happening for the world's 89 million forcibly displaced people who are mostly left out of SDGs’ reporting and progress. A key reason for this poor outcome is that host country governments plan refugee camps as short-term shelters, but refugees stay in these camps for more than a decade on average due to ongoing conflicts in their home country. This disparity between intent and reality prevents sustainable living conditions for refugee populations. Operational innovations are needed to find sustainable solutions that ensure a higher quality of life and progress toward sustainability in refugee camps.

Through an abductive case study, the authors develop a theoretical framework on sustainable operational innovations for refugee camps. The authors use this framework to analyze four sustainable operational innovations implemented in three refugee camps in Jordan.

The authors develop three research propositions that describe the conditions required for these operational innovations to succeed: they need to include specific needs and cultural preferences of refugees, they must accommodate host governments' restrictions that limit permanent settlement, and finally, technological innovations require careful data management policies to protect refugees. Doing this, the authors account for the broader political-economic and ecological environments that refugee camps are embedded in.

This paper opens a new area of research on sustainable innovation in humanitarian operations. It provides insights into key contingency factors moderating the link between operational innovations and sustainability outcomes. It represents one of the few studies that build their theorizing upon field data collected in refugee camps.

The purpose of this paper is to provide an overview of the Tausch- or barter-centers that existed in Germany during the 1940s. These small but unique platforms for the exchange of consumer durables represent an almost unknown chapter in economic history. This contribution aims to describe the major characteristics of these organizations and to investigate the implications of these findings for community currencies in general.

An analysis is conducted of primary sources, which bring to light different types of these alternative markets. This is complemented by a comprehensive study of secondary sources.

Theoretically, these exchange systems are interpreted as operating within boundaries. The results of this research project are not only relevant for our understanding of the war and post-war economy in Germany, at a time when the market mechanism was suppressed, this peculiar case also sheds some light on the functioning of markets. Furthermore, a better knowledge of the structure of the Tausch- or barter-centers is relevant with regard to our understanding of the functioning of community currencies in general.

This paper provides the first survey of these organizations.

Companies have to assess the benefit of supplier innovation before realization. The specific situation of supplier innovation differs from conventional innovation evaluation because a supplier innovation refers to a subproduct for which the supplier is responsible. To date, supplier innovation evaluation has not been comprehensively discussed in the literature. Therefore, the purpose of this paper is to focus on how supplier innovation should be evaluated.

For this purpose, a case study based on expert interviews has been conducted to identify how supplier innovation is evaluated in practice. On the basis of the empirical findings the specific situation of supplier innovation is discussed in relation to theoretical basics about the object, objective, time, reference, person, recipient, criteria, and methods of evaluation as well as the evaluation and selection process.

Results are recommendations for the special situation of supplier innovation evaluation before their realization in the purchasing company.

Based on the recommendations, a systematic and comprehensive approach with evaluation criteria and methods should be developed. Future research should address useful evaluation criteria and methods.

Managers can use the recommendations to evaluate supplier innovation in practice and to establish a systematic evaluation and selection process for supplier innovation.

The research findings contribute to the literature about innovation management and supplier management research by providing insights into the special situation of supplier innovation evaluation; in particular, this is the first paper which provides a systematic and comprehensive discussion about supplier innovation evaluation.

The purpose of this paper is twofold: to quantify the communication of organizational innovativeness (OI) on a large scale; and to examine the relationship of communicating OI and the corresponding investments in research and development (R & D) of multinational corporations (MNCs).

In total, 3,043 annual reports from 326 MNCs are examined utilizing quantitative content analysis, which focusses on fixed selected terminologies, in the years 1998-2008.

Scholars assume that the capacity for OI is becoming the single most important task in organizational survival. Even though in the sample the investments in R & D are not increasing, even slightly declining, the communication of OI is increasing. Using mixed-effects regression analysis, the findings indicate that the corporations that are investing in R & D are also communicating these efforts correspondingly.

This is the first study that measures the communication of OI using quantitative content analysis.

The results indicate that not only do the communication efforts of an organization’s OI have a perceived increasing importance. They also suggest that OI itself has become more important for organizations from a strategic point of view.

This study delves in the controversy about the nature and the sign of the effect of strategic alliances and exploration and exploitation capabilities on innovation and new product development. The paper analyses the effects of knowledge sharing and strategic alliances relationships at the firm level. Specifically, we study the influence of strategic alliances relationships in new product development and the mediating role of exploration and exploitation as dynamic capabilities.

This investigation proposes a theoretical model tested using structural equation modeling (SEM). The multigroup analysis was performed to understand the moderating role of. A questionnaire survey was developed to explore the relations between strategic alliances and innovation and new product development variables. For this study, 387 valid questionnaires were collected from a sample of Portugal SME' firms. A 90-item questionnaire was submitted to employees managers of a large number of Portuguese SMEs, which consists to study the relationships among all the variables.

The results show that exists a positive direct influence of strategic alliances on innovation and new product development, and mediating impact the exploration and exploitation by the moderating role of knowledge sharing.

This study has some methodological limitations affecting its potential contributions. A cross-sectional study that captures one image in time and its ability to identify strict causality between variables is limited. Furthermore, the results are based on log collected from a key respondent, rather than broader actual data. The results are restricted to one country, Portugal. Future research should initially target different countries. Such research could then test the generalizability of the results.

To fill this managerial relevance gap, we propose a process model in which the main antecedents of alliance stability will be examined. We argue that an alliance's evolutionary dynamics depend on these factors and variables that the partners must assess and manage over its developmental stages. In this sense, managers have significant scope to influence the ultimate success of strategic alliances. This study highlights the need to actively manage the cooperation – competition (coopetition) tension with the alliance partner and to apply the knowledge acquired from the partner to create new knowledge to enhance innovative performance

This paper contributes to fill the gap between strategic alliances and new product development mediated by exploration and exploitation in the dynamic capabilities view.

Incineration strengths of hazardous (2.8×10⁸μg/s) and nonhazardous (6.31×10⁸μg/s) materials were found from the quantities to be incinerated, chemical formulas, and the incineration time. The smoke stack geometry, exhaust dynamics, and different atmospheric stability conditions were used in the Gaussian model to predict the maximum concentration distances of 0.5 to about 6 km at the ground level in the downwind direction. However, trailing edges of some of exhaust distributions were found to extend beyond 120 km under some atmospheric stability conditions. The counties of Jefferson, Lonoke, Pulaski, Dallas, Cleveland, Calhoun, and Grant in the state of Arkansas are more likely to be affected than others. The possible major products in the hazardous incineration exhaust are chlorinated compounds. The results of this study are important to know the areas that fall under comparatively higher concentrations of incineration exhaust for further observations because of its inherent impact upon living beings, crop production, and environmental conditions.